Duncan & West Automotive Repairers - Georgetown, New South Wales

Duncan & West Automotive Repairers

Overview

Duncan & West Automotive Repairers stands out as a premier automotive service provider, dedicated to delivering exceptional repair and maintenance services. Located in the heart of Georgetown, New South Wales, this establishment has earned a strong reputation for reliability and professionalism within the local community. The facility is easily accessible, offering convenient services for both routine maintenance and complex automotive issues. With a focus on customer satisfaction, Duncan & West has built a loyal clientele, evidenced by an impressive 75 Google My Business reviews, averaging a highly commendable 4.7 out of 5.

Location and Accessibility

The workshop is situated at Shop 1/1 Stephen Street, Georgetown, NSW 2298, Australia. Its prime location makes it easily reachable for residents and commuters alike. Duncan & West is committed to ensuring all customers enjoy a seamless experience, featuring a wheelchair-accessible entrance and a wheelchair-accessible car park. These thoughtful provisions guarantee that the facility is welcoming and accommodating for everyone, eliminating potential barriers to accessing essential automotive services.

Services Offered

Duncan & West Automotive Repairers operates as a comprehensive mechanic shop and auto repair shop, catering to a wide array of vehicle needs. While their expertise spans various automotive repairs, they have particular acclaim for handling electrics work, as highlighted by numerous positive testimonials. This specialization showcases their technical proficiency in modern vehicle systems, including those found in vehicles like the LC 300, which is known for its advanced electronics, especially when modifications like dash cams or CB plugs are required. Their capabilities extend to complex tasks such as installing multi-pin connectors and integrating caravan cameras, demonstrating a high level of skill and adaptability in meeting customer-specific needs.

Payment Methods

Duncan & West understands the importance of convenient payment options in today's world. They facilitate a smooth transaction process by accepting multiple payment methods, including traditional debit cards and credit cards, ensuring financial flexibility for all customers. Furthermore, they embrace the digital age by supporting NFC mobile payments, allowing customers to pay quickly and securely using their smartphones. This commitment to modern payment solutions adds another layer of convenience to their already customer-centric approach.

Customer Experience and Reputation

The feedback from their 75 reviews paints a clear picture of a business that values quality, honesty, and professionalism. Customers consistently praise the team at Duncan & West for their sensational service, describing them as very professional, neat, and 100% honest. Reviews specifically mention positive experiences with team members like James, Simon, and Justin, recommending them highly. This recurring theme of excellent service and trustworthy mechanics underscores the core strengths of the business. The high average rating of 4.7/5 signifies sustained customer satisfaction over time.

Why Choose Duncan & West

Choosing Duncan & West Automotive Repairers means opting for a blend of technical expertise, customer focus, and modern conveniences. Their specialization in electrics caters to an increasingly tech-savvy automotive market, while their foundational services like oil change demonstrate their comprehensive approach. The combination of skilled technicians, a welcoming and accessible environment, and flexible payment options creates a holistic customer experience. For individuals seeking reliable auto repair in the Georgetown area, Duncan & West represents a trustworthy choice, consistently delivering high-quality work and fostering long-term customer relationships.

Contact Information

For those seeking further information or wishing to schedule an appointment, Duncan & West can be contacted via their provided phone number: 249291318. While no specific website URL is provided, their Google My Business listing serves as a central hub for customer inquiries, reviews, and service updates. Reaching out allows prospective and existing customers to discuss specific vehicle needs, confirm service availability, or simply seek more information about the range of expertise offered.

👍 Reviews of Duncan & West Automotive Repairers

Graham N.

5/5

This is the second time I’ve been back to Duncan and West to have electrics for my new LC 300 to tow caravan. Dash cams, CB Anderson plug 12 pin plug and caravan camera. The team there are sensational, very professional, neat and 110% honest good guys, can’t recommend James Simon and Justin enough. Clearly another happy experience to share

Hayden B.

5/5

These mechanics are absolutely awesome. I had a big issue that needed to be fixed asap to stop water leaking into my car. Despite the fact that they were busy they still fitted me in and managed to solve the issue within the hour.

Couldn’t recommend more. So thankful for the help that Duncan and West provided. Every other mechanics shop said they couldn't do it or don’t have the times. This shows that Duncan and West aren’t just in it for the money but genuinely care about the way their customers are treated. The team is nice, friendly and easy to work with.

Would highly recommend ☺️

Andrew W.

5/5

Simon and the entire team at Duncan West are excellent in their service, price, honesty and reliability. I trust them absolutely to deliver a reasonable price for the work they do. They always are polite, easygoing and respectful to my wife and daughters when they take their vehicles in for service or repairs. I have no hesitation in recommending this business.

James M.

5/5

You couldn't do better anywhere else. They'll bend over backwards to fit you in, absolute guns at diagnosing and fixing issues. Great attention to detail, everything done right and all for a reasonable price. Highly recommended!

A S.

5/5

Duncan and West are reliable, honest, friendly and kind. They just saved me $900 for a new side mirror by fixing it manually - then charged me nothing as were repeat customers. I couldn’t be happier, such lovely people! Excellent customer service.

Josh H.

5/5

These guys are exceptional. They were able to fit me in the day after I called and had the car fixed in 3 hours. Would absolutely recommend these guys to anyone and will definitely come back next time I’m in Newcastle. I believe I dealt with a bloke called Simon, so a massive thanks to him.

Vijayaraghavan P.

3/5

I had my car serviced here about 2 months ago. I like the quality of their work but I found them to be expensive (both the service they performed and the quote they provided for additional repairs). I got the repairs done at another mechanic for 2/3 the price I was quoted here.

Now, I am not saying that all mechanics are equal and that everyone should charge the same but $400 is a massive difference in cost for a CV change.

Lisa D.

5/5

Save your time people dont go anywhere else ! After some running around to quite a few local mechanics / automotives to get some help with an ignition problem my husband finally found D & W. This business was super friendly, respectful and professional not seen anywhere else. Thankyou D & W you are outshining all your competitors. Highly recommend.