Flight Centre Mt Druitt - Mount Druitt, NSW

Ann-Maree B.

Flight Centre Mt Druitt staff are unhelpful and the manager lacks any sort managerial skills. Spending a large amount of money and it being a trip that you saved for and have wanted to go on for a life time means nothing to them. A flight date was made in error by them, but yes we did sign off on it, on Christmas eve, forking over the largest amount of money we have ever had to part with, excited to be so close to a dream trip. But once the error was discovered and Flight Centre was contacted, were they interested, NO, did they understand, NO, would they fix the problem, SURE BUT YOU NEED TO PAY MORE MONEY. The best they would offer was to go halves in the cost to change the flight. A multi million dollar company and they will not accept that human error happens and they are not interested in helping to fix it. Shame on you Flight Centre Mt Druitt, shame on you!!

Jayson M.

These individuals get paid to scam you out of extra money that doesn't need to be spent. I recommend not to go through a third party, purchase tickets directly from the airline such as virgin or quantus. You save alot of money and time dealing directly with the airlines is much more pleasant then dealing with any 3rd parties, plus the fees are way to high.
p.s. I believe the is fraudulent theft going on at this particular location. (I have my reasons but rather not mentioned due to conflict of interest.)

Jenaya M.

I recently booked through Lara K online and I would just like to say her service was 100% amazing 🤩 I sent through a few options of what we wanted and she was so great and she was very helpful. I would recommend Lara to everyone she has fantastic customer service and is so understanding. Thank you Lara 🙂

AS

Disappointing In-Person Service

I recently asked an in-person staff member for help with modifying a cabin reservation I had booked online. She refused, saying it couldn’t be done. However, when I called Flight Centre's customer service, they were able to make the change without any issues.

I’m confused as to why she didn’t help, especially since it was resolved so easily over the phone. It makes me question the value of in-person service.

Alex M.

The staff at Mt Druitt Flight Centre are very friendly and helpful. They are all very efficient.
Alex

Marty S.

Stayed on Gold Coast for 21 days and Cairns for 3 days, had Lara book our hotels and flights and help with hotel selection, unfortunately her knowledge and help was terrible. The hotel on the Gold Coast, The Mantra Sun City, which we stayed at for 21 days had no kitchen or laundry which forced us to eat out everyday and also had to look for a laundromat. The hotel even though classed 4 star should have been 3 start at best. Pretty disappointed, next time will book everything myself.

Simon G.

Paul Rowley at flight centre Mount Druitt has a wealth of travel experience that will help you find your next adventure.
His understanding from travelling with large extended families to organising an impromptu last minute with my squeeze he has never let me down.
Good honest guy that goes the distance.
I still shop around prices but can’t get past his attention to detail and 9/10 he can’t be beat.
Can’t wait for my next experience.

Julian S.

Most stressful time of my trip. Very incompetent with changing a letter in a name on the ticket, it is one week before I leave and I had to undergo all this stress, when they were notified weeks before and only got it done 5 days before I leave.