Flight Centre Maitland - East Maitland, NSW

Harsha Eranga Gamage

Went to this store today to buy air tickets with hotel bookings. Didn’t even ask to sit sales lady’s first answer to me was it is not easy ? I don’t know why is hard to add multiple cities (Anyone can do it online). End up booking Tickets flight Center website and booking hotels elsewhere. Employee’s attitude 100% with 0% sales skills. Good luck!

Colleen Plumb

I must express my extreme disappointment with the services provided by Flight Centre, particularly our experience with Flight Centre East Maitland. While our initial interactions were pleasant, the overall experience turned out to be a nightmare that has left a lasting negative impression.
Our trip to Japan, was meant to be a celebration of joint birthdays and a once-in-a-lifetime experience, turned into a series of frustrating and disappointing events. Here are some key reasons why dealing with Flight Centre was a major letdown:
• Lack of Transparency on Flight Upgrades:
Our flights with Japan Airlines were initially enjoyable, even in economy class. However, the frustration began when we discovered the option to upgrade to premium economy for an additional fee. We were not informed about this during the booking process, and when we inquired about the upgrade later, we were told there were only three available seats. Given that we were traveling with children, we opted to stay in economy. This lack of transparency and missed opportunity to enhance our travel experience was disheartening.
• Accommodation Booking Issues:
The accommodation arrangements made through Flight Centre were subpar. We discovered that our booking was made via Expedia, and the room allocated was inferior to what we could have obtained by booking directly with the hotel. Despite expressing our desire for a luxury holiday, it seemed that Flight Centre prioritised commission over providing us with the best possible experience.
• Misrepresentation of Ryokan Experience:
We had specifically requested a traditional experience at a Ryokan, emphasising the need for a room with a private onsen. However, upon our arrival, we were disappointed to find ourselves assigned to a room that fell far short of our expectations, resembling accommodations one might find in budget hostels. Our access was limited to what the owner candidly described as a dilapidated toilet and washroom, offering a basin with only cold water. This was particularly unacceptable, given the morning temperature was a chilly 2 degrees Celsius.
Concerned about our children's comfort, who were unwilling to bathe in an onsen with communal facilities, we inquired about the promised private onsen. To our dismay, we discovered that the private onsen was indeed available within the facility, but reservations were required. Adding to the inconvenience, it was located outdoors. When we explored this option, the rainy and cold weather meant the bath was only lukewarm. Moreover, the inadequate screening failed to create the expected privacy, rendering this alternative unsuitable.
To compound our disappointment, the owners informed us that our accommodation had been booked through Expedia, which they claimed accounted for our placement on the less desirable 2nd floor with substandard toilet and washroom facilities. Hoping for a resolution, we asked if we could pay an extra fee to upgrade to first-floor rooms with private onsens, but we were informed that all such rooms were fully booked.
This series of setbacks significantly marred our experience at the Ryokan, as it failed to meet the basic expectations we had communicated. The lack of transparency about the booking platform and the unavailability of the promised private onsen options were major letdowns, contributing to an overall unsatisfactory stay.
• Inadequate Consideration for Luggage Logistics:
Despite informing Flight Centre about our large suitcases and the need for accommodation that accepts forwarded luggage, two locations booked did not accommodate this request due to self-check-in policies. This oversight, combined with the unpleasant experience at the Ryokan, led us to cancel two accommodations and rebook ourselves. Shockingly, we were informed that the refunds would take a staggering 10 weeks to process, a timeframe that seems excessively lengthy and unacceptable.

Our experience with Flight Centre East Maitland was a travel nightmare...exercise caution when entrusting your travel plans to this Travel Agency!

Joanne Brook

Big shout out to Andrew at Greenhills
Would highly recommend Andrew for his knowledge and help with booking our cruise he went above and beyond, friendly with a great personality to top it off ! we will always book our future holidays with Andrew
Thank you 🙂

Todd Hayes

Robert was an absolute professional throughout the entire process….. right down to being contacted by me, mid trip to totally change our plans due to Hurricanes in Florida…. 24hrs, job done our trip carried on from Chicago. Nothing was an issue, and I can be quite fussy with things
Thanks Robert …. We will certainly be utilising your services again.

Chloe Williams

I have never had a more stressful holiday thanks to the poor organisation and lack of professionalism from Flight Centre. My mum booked a trip for us and instead of being exciting leading up to it she was constantly in tears because of how unhelpful this company was. We went through multiple different agents at Flight Centre, being passed on like we were just a number, the last was friendly and did her best to fix the mess left before her which we appreciate. We changed a name on the booking over 6 months in advance only to get to a different county and no name changes had been made by Flight Centre, there was another name spelt wrong with an incorrect birthday for an international flight, we had a package booked and added extra nights, we had to downgrade rooms for one night and people were forced to share a bed because that’s what Flight Centre booked and forgot to mention to us that would be the case. A 55 year old woman and 21 year old man having to share a bed.. these are only some examples of Flight Centres incompetence. I wish we would have just booked it ourselves because that still would have been less hassle than to go through Flight Centre. Do not recommend.

Janene Rosser

Awesome experience. Robert was extremely helpful and professional, developing our honeymoon itinerary to perfection! Excellent 🙂

Mel Ford

We had an awful experience at Flight Centre Maitland with the travel agent Louise. First off we were told we didn’t need to pay any additional fees for our hotel upon arrival yet had to pay almost $800 AUD extra when we arrived at the hotel. Secondly we hired a car through flight centre, she knew we were going to the USA and she physically saw my provisional license yet when we went to pick up the car they said I could not drive in the US on my provisional licence.
She should not be a travel agent!

Joel Celnikied

Felt the same about the experience as Chloe .
May aswell book a sail boat and sail the seven seas then book a cruise through this so called travel agent .
Caught out lying on multiple time’s

Please send me a fake link for customer feedback thank’s