Lombard Party & Events Taylors Lakes - Taylors Lakes, Victoria

Harry

Really great store for Halloween and party supplies. This store normally has a great range of leftover Halloween decorations which is great to check out and pick some new Halloween props up especially when Lombards have their Sale on with the Halloween props which is usually in January or May for stock take

Vivian L.

The adult lady with glasses at the front, was so rude. She was not happy to answer the customer before us or ourselves. Was yelling at the customers unnecessarily. She did not want customers at all. It’s almost as if she was forced to work there. We weren’t even talking to her. She made us not want to come back ever. We can find all this stuff elsewhere, with more decent staff.

Adrian M.

Fantastic under pressure, and delivered an amazing service.

I wanted balloons for my 50th birthday party and a week beforehand we decided to try our luck and headed down to the balloon shop. While Big W refused to do it at such short notice, Lombard's were happy to oblige, and gave an amazing service, even making amendments by phone afterwards when we changed our mind. Not only that, but the night before we found out that we had a change of venue and weren't able to contact Lombard's because they were shut - and then they delivered the balloons before they had opened the next day! I saw the Lombard's truck drive by with our balloons and tried waving them but to no avail! But then they turned around and came back, laughing happily that we had been given slightly the wrong address, and it all worked out brilliantly.

It's easy to be good when everything goes right, but being good under pressure like this under short timeframes and with mistakes in the order and corrections is just incredible. And it was all incredible too! All of the balloons were perfect and they filled up the venue perfectly. Well done! Would definitely recommend! I also recommend the pinatas!

Christine T.

Would definitely NOT reccomend Taylors Lakes Lombards party shop👎.Please head to Moonee Ponds Lombards or one of the other franchaises.

The customer service at Taylor's Lake Lombard is AWFUL.
After walking into the store no one bothered to greet me or help me out. Staff were just popping up signs on their windows. There was 10 staff on a Friday afternoon yet standing at the counter for 10mins with a lady right in front of me ignoring the fact I was there as she was too busy placing plastic bags over the balloons that 6 staff were currently blowing up. It would of been nice to get an acknowledment that someone will be at the register soon. Hell it would of been nice to just ask if I needed any help or if someone was with me.

After waving to down one of the guys, Michael, he came down to serve me while the other ladies just blew up balloons & chit chatted. I'm sure they all could see me waiting at the register since I was only less then two meters away from seeing them blow up the balloons.
I understand the team may have the weekend balloons to get prepared for however the teams disorganisation shouldnt causes customers to continually wait without an acknowledgement that someone will be there to assist soon.

No one could be bothered to serve at the counter or deal with anyone.

Management needs to train their staff better on customer service. Don't hire people if they can't deal with customers & just want to do the back end work.

0 stars for customer service & not serving customers in a timely manner.

10 stars for Michael who actually apologised on behalf of the staff and came down to the register.

Glenda B.

Great staff and easy to pick what we wanted .

Renae M.

Little disappointed. I purchased two 6" cakes and I was charged an extra $30 for the wrong sized cakes about a month ago. The same thing has happened to a family member last week. Maybe a better process is needed for the cakes to be charged correctly, not everyone has time to travel back 30mins and get their refund, and it's inconvenient nonetheless.

Tania O.

My favourite go to party shop especially for Halloween. The staff are very good especially Charlene, she's amazing. Excellent range and variety of items. Can be a little pricey for some items but a great one stop shop especially at book week too. Good rewards program too.

Maria C.

Just want to let you know how amazing Sharon is. She took a lot of time and effort with me. What fantastic customer service she has ! Thank you again. Look forward to dealing with you soon.