Budget Car & Truck Rental Hoppers Crossing - Hoppers Crossing, Victoria

Jawad A.

Edit/update: they have moved to new address 403-405 Old Geelong Rd, Hoppers Crossing VIC 3029, approx 15-20 minutes walk from Hoppers crossing station.

Had a good experience of my car rental with Budget from reservation to car pickup and return. No issue, rental charges were very reasonable plus with extra options. Excellent customer service on the counter. This place is next to United petrol station on old Geelong road.
2 issues, no after hours drop off facility, and Approx 10 - 15 minutes walk from Hoppers crossing station. No pick up or drop off service and you have to walk or spend extra $ on a taxi. Do Google and you can find other car rentals next to the station which I didn't 🤔

Imran M.

Booked a vehicle a day earlier, arrived at their location to find that the booked vehicle isn’t available, they called the guy who had took it and he decided to extend, and I was told that there’s no vehicle available for me, and not even and apology from the supervisor, as it wasn’t a big deal.

I had booked a refrigerated vehicle and the team there was offering me a larger vehicle for the same price, only that it wasn’t a refrigerated vehicle.

If they hadn’t received the vehicle yet, I could have at least been notified through a call so that I could make alternate arrangements and not have to waste time and money.

Not going back to these guys.

Brent A.

Had a really good experience the people were nice to deal with and the truck was awesome to drive A+ service will use Budget again when I need another truck

Belinda B.

I had a scheduled booking yesterday at 5:30 PM and noticed that the gates were closed while I was waiting across the road at 5:25 PM. I attempted to make a phone call, but received a recorded message indicating that the establishment was closed. This experience was exceedingly disappointing.

Henry R.

Update - 9/05/2024. I just received a call from the state customer service manager who showed a lot of of empathy and was very sorry about the inccident. This was very unexpected from a large organisation as such. I asked the manager how she heard about my case and she said the hoppers crossing team raise it to her. I know alot of these standard responses (ill pass this onto my manager) will never go anywhere but in the case kudos to the Hoppers crossing budget team who help me voice my frustration to upper management. For this reason i would like to say a job very done from the hoppers crossing team and the state customer service manger turning this from a 1 star review to 5 star.

On 01/12/2023 i rented a MG hatchback from budget avalon, as we were driving on the day the wind screen wipers stopped working. I called budget's main hotline and they said they cant do anything and i need to return the car to the nearest budget which was at hoppers crossing. I had to risk our lives and drive in the rain and get out of the car to manually get rid of the water from the wind screeen every 50m - 100m on a main road (check the photo below for proof). A 3Km drive that should take only 5 - 10 mins took over 45 mins. As i finally got to hoppers crossing i managed to get a upgrade to a 7 seater 4wd and everything else went smoothly.

Fast forward a couple of months, as i was checking my credit card statement i notice a $80+ dollar charge from budget. I call their hotline and see what was this for. They told me this is for the car we returned at hoppers crossing without filling up the full tank. (mind you, i checked my email and did not get any invoice or emails regarding this charge). The customer service asked me to call avalon airport and speak to them.

I called budget avaolan airport and spoke to natalie for a number of times. Each time she said the manager (jaine) will call me call as shes not in the office. Of course the manager did not call me back and it got to a point where natalie asked me to send her an email of the situtaion.

I sent her an email of the situation and the manager replied back fairly quickly. she basically refuse to provide a refund because she check with the hoppers crossing team that they had a petrol station adjcent to budget and it was not dangerous to refuel the car before returning.

My arguement was that when any cusotmer had a faulty windscreen wiper (usually not a big deal but it is when its raining heavily and i have pictures to prove it, you can even see the MG brand steering wheel) and risked thier lives by getting out of the car to manually clear the water from the windscreen on the main road every 50 - 100 metres and taking you 45 mins to travel less than 3Kms, the last thing on your mind is to fill up the petrol. In addition i said to her in the email that the assistant at hoppers crossing budget did not remind/warn me about the petrol issue.

Janine did not care about my issue and still refuse my request for the petrol refund. she ended up with the final email saying
Refusing to email me further (mind you she has never returned my call) and the car which we returned at hoppers crossing was not faulty and the petrol station is next door. Im under contractual bases and she will not talk to me further.

As you can see the manager from Janine shows no empathy refuse to talk to the customer (via phone) and as the email shows the i was lying because the wind screen wiper on the car was working (to argue this point then why would the assitant from hoppers crossing give me an upgrade of a new car without charging me is the wind screen wipers were working. in addition i have photo proof).

PLEASE BEWARE OF JANINE (MANAGER OF AVALON BUDGET) SHE DOES NOT GIVE CUSTOMER A CHANCE TO TALK AND IF YOU SIGNED THAT CONTRACT, UNDER NO CIRCUMSTANCE CAN YOU GET OUT OF IT EVEN THOUGH IT WAS A FAULTY CAR.

PS: I have also called Hoppers crossing and they could not help me as this was a Avalon Airport Budget issue.

Santosh A. (. A.

Disgraceful staff behavior especially from a person named Amad. I am sure your company would lose customers like me because of arrogant staff like him.

I went into the store today to understand how a moving truck works to be able to make a booking and the staff were reluctant to even let me try it.

Amad showed me some features of the vehicle and got pissed off half way when I said I would like to test drive it within the yard. I understand your company may have certain rules around this though you can't be arrogant with a customer.

I thought Budget is a reputable company though I lost that impression after having this disgusting experience with the staff today.

Gregory G.

Reading some of these posts on customer service, resonated with me. The lack of polite, grateful service was surprising. You see there are many other companies we could go to, and we’ll be doing just that next week. I’d do some serious staff training on basic customer service, and communication.

Rarpz2024

Easy online booking. Very quick but very professional face to face interaction with the on site staff members. Would recommend