The Sands by Nightcap Plus - Carrum Downs, Victoria

Okay, here’s a comprehensive overview of “The Sands by Nightcap Plus,” presented in a formal and helpful style:

Introduction to The Sands by Nightcap Plus

For travelers seeking a comfortable and conveniently located accommodation option in Carrum Downs, Victoria, Australia, The Sands by Nightcap Plus presents a compelling choice. This hotel, situated at Address: 71 Hall Rd, Carrum Downs VIC 3201, Australia, is a part of the Nightcap Plus group and offers a blend of modern amenities and attentive service. Contact them directly at Phone: 397889900, or visit their website for more details: Website: nightcaphotels.com.au. The hotel specializes in Hotel and Serviced accommodation, catering to a variety of needs.

Location and Accessibility

The Sands by Nightcap Plus boasts a prime location at 71 Hall Rd, Carrum Downs. This strategic position provides excellent accessibility, being just across the road from a bustling shopping centre. This is a significant advantage for guests who desire easy access to retail options, dining, and other local amenities. Parking is readily available, contributing to the convenience of the stay. The area itself is known for its relaxed atmosphere and proximity to essential services.

Key Features and Amenities

• Immaculate Cleanliness: Guests consistently report exceptionally clean rooms, suggesting a high standard of housekeeping.
• 24/7 Reception: A key feature is the 24-hour reception service, ensuring assistance is available at any time.
• Complimentary Coffee: The provision of free coffee adds a touch of comfort and convenience for guests.
• Modern Facilities: The hotel is described as relatively modern, utilizing contemporary design and offering comfortable accommodations.
• Included Parking: Free parking is a significant benefit, eliminating the hassle and expense of finding alternative parking solutions.

Guest Feedback and Ratings

The Sands by Nightcap Plus has garnered positive feedback from its guests, as evidenced by its Average opinion: 4.5/5 rating on Google My Business, with a total of 148 reviews. The most frequently praised aspects include the excellent service, the friendly staff, and the great value for money. Many guests highlighted a truly restful night’s sleep, indicating a comfortable and conducive environment for relaxation. Notably, the hotel’s late check-in policy is a point to consider; it's understood that late check-ins are not accommodated.

Further Information & Recommendations

The hotel’s focus on providing value, combined with its convenient location and amenities, positions it as an attractive option for both leisure and business travelers. The availability of 24/7 reception and included parking further enhances the guest experience. While late check-ins are not possible, the overall experience seems to prioritize guest satisfaction and comfort.

Final Recommendation

For individuals seeking a reliable and well-located hotel in Carrum Downs, The Sands by Nightcap Plus is undoubtedly worth considering. We strongly recommend visiting their website at Website: nightcaphotels.com.au to explore availability, check for special offers, and to directly contact the team to personalize your booking. Don’t hesitate to reach out via phone at Phone: 397889900 to discuss your requirements and secure your stay.

👍 Reviews of The Sands by Nightcap Plus

Aaron M.

5/5

Stayed here for one night for a business trip. Excellent service. Room was immaculately clean. Friendly staff. Across the road from a shopping centre. Free coffee. Easy parking. Excellent value for money.

Louise

5/5

Absolutely lovely staff in a relatively cheap modern hotel which has a 24/7 reception and clean amenities with included parking.
OVERALL: Would recommend. Had a really good night's sleep... Note: they don't do late check out under any circumstance. We ended up checking in very late into the evening/early morning.

Trip.com M.

Very clean, appealing, and modern rooms, conveniently located in the less than sought-after Carrum Downs strip.The staff are friendly. Parking is free. Great food options at the family-friendly pub next door, with guests getting 10% off their order.

Trip.com M.

The bed was amazing for starters. Free coffee machine service serving different options was a plus, including free midnight snacks. Over all great experience would love to come back.

Trip.com M.

We were delighted with the size and layout of the room which was stylish and elegant. The shower cubicle was one of the 👌best! Easy parking and shopping across the road which made it simple to plan our daily activities.

Tianyuan Z.

3/5

My partner booked this hotel for me. When I was checking in with his credit card on 1st Oct at around 4pm, the lady at the hotel front desk was rude and unprofessional, accused me of using a lost/ stolen credit card and refuse to let me check in.
Now I would understand if there's some sort of policies, but she didn't bother to explain to me in a professional way or give an option for my partner to verify and authorise me to use his credit card.
She said I could have been using a card I found that belongs to a random person.
I said I'm happy to provide our marital certificate if that's what she needed. She stopped talking to me afterwards.

Her male colleague was extremely helpful and professional, and assisted me with checking in using my own card.
I could have insisted on using my partner's credit card and escalated the situation because it's hard to believe a business like this doesn't have any procedure for circumstances like this.

In my humble opinion, both the front desk staff would benefit from training about company policies. The male staff was excellent at customer service and communication and shouldn't be bossed around by her. The lady either needs training for customer service and communication or a better attitude.

Although I had a bad experience, the review score is 3 instead of 1 because everything except that one front desk lady was pleasant. The two other ladies when I check out next day were completely fine and professional.

Jody B.

5/5

Absolutely exceptional rooms, couldn't find fault with the room at all! It was so clean, hygienic and totally not what I was expecting. The service and breakfast were fantastic too. Will definitely be returning again in the future!

Open M.

5/5

The best place!!!! Meals excellent and staff lovely! Young manager there who has a beard, always smiling 😃 A delight!!!!