Helloworld Travel Fountain Gate - Narre Warren, Victoria

Helloworld Travel Fountain Gate: A Comprehensive Guide

Helloworld Travel Fountain Gate is a reputable travel agency located at 2123/352 Princes Hwy, Narre Warren VIC 3805, Australia. With a phone number of 387905800 and a website at helloworld.com.au, this agency is well-equipped to cater to all your travel needs.

Specialties: Helloworld Travel Fountain Gate specializes in providing a wide range of travel-related services, including:

• Travel agency
• Airline ticket agency
• Cruise agency
• Sightseeing Tour Operator

Other points of interest: The agency takes pride in offering accessibility features such as a wheelchair-accessible car park and entrance, ensuring that all customers can easily access their services.

Opinions: Helloworld Travel Fountain Gate has received 34 reviews on Google My Business, with an average opinion rating of 2.8/5. While some customers may have had mixed experiences, the agency continues to strive for improvement and customer satisfaction.

Recommendation: For those seeking a comprehensive travel agency that offers a range of services and takes accessibility into account, Helloworld Travel Fountain Gate is definitely worth considering. Their convenient location, combined with their dedication to customer service, make them an ideal choice for your next travel adventure. We highly recommend visiting their website or contacting them directly at 387905800 to learn more about their services and book your next trip.

👍 Reviews of Helloworld Travel Fountain Gate

Nicola T.

5/5

I’m surprised by the one-star reviews of this place, but then again, too many people have time to exaggerate and sook online in this country. My experience with both Emma and Hayley was excellent. I went in with half an idea of where I wanted to go, I received excellent recommendations and options, I saw the effort that went into making smart booking decisions based on location, monuments and sites to see, safety of each area, convenience, etc so I ended up walking out with a fantastic holiday booked, better than what I would have selected alone. I was even provided smart airport selections that made my trip faster and cheaper than I realised was possible. I also made my own modifications that they accommodated last-minute with no issues. The knowledge and patience in the store was great, and I always received responses to emails and calls - absolutely opposite to all the other reviews.

Debra B.

1/5

Would definitely not recommend this store to advise me on recommendations or book my holiday.
Had the worse experience with accommodation booked in Singapore that was absolutely disgusting and not where we wanted to be, we were not aware of the area and relied on Emma to advise us of a good hotel and great location, we were not also advised that the F1 was on therefore trying to get taxis from where we we’re located was impossible. What also rubs salt into injury was that when we send Helloworld an email about our experience Emma said that she told us that the F1 was on and showed us on Google where we were going to be situated, what a load of rubbish. I know this will fall on deaf ears with this company as it is evident that they don’t care going on no responses or apologies on their numerous negative reviews.

Liza J.

1/5

We called in to book a trip yesterday at Narre Warren Helloworld, Fountain Gate . There was one employee chatting with a lady at her desk, coffee in hand and ignoring me for 10 minutes. I eventually excused myself and asked when would be convenient to speak with her as she just wouldn’t even make eye contact all this time. “Half an hour” was her reply so we walked out and booked at Flight Centre around the corner. Seriously? You’ve lost the plot Helloworld.

Danaye L.

1/5

Horrible place, zero service and I will be fighting for compensation. I wish I followed my gut feeling and booked my trip on my own. When first meeting Emma I was made to feel like my presence was annoying. She was very short with me and made comments about my clothes I was wearing, likening me to her 3 year old daughter as I like to wear bright colours. When talking about booking my flight I expressed extreme concern about having a 1 hour layover. I was told “San Francisco is a small airport, you’ll be right”. After my concerns were repetitively shut down I felt pressured to accept the booking and naively thought it there were any issues my travel agent would help me- as flight centre always had been a fantastic help with this. I never received a call to pick up my tickets but had to chase them down myself. When picking them up my mother and I specifically asked for a help line number I could call for any issues as I would be in another time zone. As Emma was on the phone a tall woman with short hair told us to our faces “Call the store number, it will redirect you to a 24 hour line”. After inevitably missing my layover flight I found out this was a blatant lie. There is no 24 hour service in existence for hello world. My mother contacted them on my behalf when they opened and Emma lied to her and said “oh we spoke at length about the layover” which was another blatant lie, and I was completely shut down by her for my concerns. As I had no help from her and there was no other flight I could take to get to my destination that day, I ended up (luckily) having a friend who could drive 3 hours to retrieve me. If I were travelling completely alone I don’t know what I would have done.
Hello world then became impossible to communicate with and Emma used the “death in the family” excuse when my mother was trying to speak to her and not being called back not only at first when I arrived to my destination, but again when I was having issues coming home.
I inquired if I could skip my connecting flight and leave directly from the second leg of my trip to which Emma quoted me $1500 and told me to call United myself and good luck because that’s all she can do. As I was terrified to miss my 1 hour layover AGAIN, I was mortified. I ended up going to the airport directly to speak to someone in person. When looking into my tickets I was told I have no flights. At all. They told me my travel agent had left my tickets open, unconfirmed therefore my seats were cancelled and available for purchase. They told me “the flight back to Melbourne is a full flight and there is only one available seat left and it’s yours”. Had I NOT for some reason felt the need to go into the air port myself and instead gone with the original flights Emma had booked for me- I would have been told I have no way home. Luckily I was able to get my seat back with help from San Francisco United staff. When finally home I emailed Emma asking for head office details and received no response. No check in. Nothing. Radio silence. I have previously booked trips with Flight Centre and their service has always been incredible and friendly. I chose hello world this time as flight centre we’re difficult to make an appointment with at the time. What I have learned is that I can do a better job being my own travel agent and nobody should be wasting their money paying people like this who have zero regard for your safety. Zero care for their clients. I will never be returning to this outlet, but I will be taking higher action and I would recommend hiring my pet dog over these people to book your next holiday, as I believe he would be much more capable.

Santi

1/5

Helloworld putting these poorly reviewed Fountain Gate owners on a TV campaign just shows how out of touch the Travel Agency is. Independent agents are the way forward these days. Go out and find one and receive the service you deserve.

Christine H.

1/5

If I could give this place no stars and write a review that’s what I would be doing! Absolutely the worst experience from trying to get back my credits from the start of covid to now finding out a day before my travel I need a visa to enter the country I’m going to and then response was it’s in there terms and conditions so they didn’t need to tell me. The point of a travel agent and paying you is for the information we have no idea of what is needed. I will never ever be going back here again such a waste of my money and the staff are beyond unhelpful!

Mikaela B.

1/5

Don't waste your time.
I booked a trip to America with my best friend. My family and I were doing all the research and wasting our own time for something they should have been doing. They lack on communication and have no empathy or respect for their clients. When my dad contacted the boss (Debbie) to ask what was going on he got called a liar, when he then asked why they have not contacted us yet, Debbie then said that she doesn't have time for this and hung up (we have a recording of this to prove it)
This phone call took place on the 8/4/2020 at 4.00pm
We sent constant emails and had hardly any to no response.
The way Hello World Fountain Gate has handle our situation is absolutely disgusting. Considering I myself have Autism and suffer from sever anxiety and PTSD, the way I was treated was awful.
Please go somewhere else and save your time and money.

Philip W.

5/5

We have been clients of Hello World,Fountain Gate for over nine years and have found their consultants unfailingly efficient and obliging: beginning with the remarkable Rebecca, the Amy (x2 I think) . Debbie is the consummate professional and there would be few better to have on your side when dealing with Cruise Lines. I would recommend them without reservation.