UK & Europe Travel - Mentone, Victoria

Address: Unit 3/128 Balcombe Rd, Mentone VIC 3194, Australia.
Phone: 1300663854.
Website: ukandeuropetravel.com
Specialties: Travel agency, Car leasing service, Recreational vehicle rental agency.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot.
Opinions: This company has 13 reviews on Google My Business.
Average opinion: 4.5/5.

📌 Location of UK & Europe Travel

☎️1300663854

⏰ Open Hours of UK & Europe Travel

Monday: 9 AM–5 PM
Tuesday: 9 AM–5 PM
Wednesday: 9 AM–5 PM
Thursday: 9 AM–5 PM
Friday: 9 AM–5 PM
Saturday: 9 AM–12:30 PM
Sunday: Closed

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👍 Reviews of UK & Europe Travel

Tassia K.

5/5

We have used UK & Europe Travel both times that we have hired cars in Europe and we are extremely impressed with both the quality and value of the service they provide. The first time, we shopped around a lot because we needed a car for 4 months. We chose UK & Europe travel because they had the best rates - far better than dealing with the hire companies directly - and were able to provide specific advice for leasing vs hire and also insurance coverage. They were very prompt in responding to e-mail queries and were also available and personable when we phoned. The Renault Megane we were leased was a great car - very new. We drove it all over Europe and had no problems at all.
We have just returned from a trip to Europe where again used UK & Europe travel to hire a car for 3 weeks, requiring different location for pick up and drop off. Again, we shopped around and their prices were much better than dealing directly with the car rental companies. They also make hiring a car really easy because they e-mail you a proof of purchase for the car and insurance which you simply present at the car rental company when picking up the vehicle. Again, we had an excellent car, a Peugeot with very few kilometres. A problem that we had with the Avis employees trying to overcharge us was efficiently and professionally sorted out by UK and Europe travel. We will certainly use them again for future travel.

Narinda S.

5/5

We leased a car from UK and Europe travel for 40 days. We picked up in Lyon and drove through 6 countries in a loop returning to Lyon. We had a beautiful brand NEW Renault Clio complete with gps. Tracey was so helpful working out the best way to do this and the company in France were awesome to deal with. They picked us up from Lyon airport and dropped us back. It was the absolute best way to see so many places. Way less exhausting than trains and buses, way better than rental hire who charge you more for crossing borders, insurance, extra kms and gps. Rental hire won’t let you go on a ferry and they are not always that new. You can easily take some snacks with you and explore the road less travelled. We had a thermos and cups etc and made stops at the most beautiful lookouts and views. Can’t recommend this company highly enough! Best holiday ever and very economical!!!

Ian G.

5/5

UK and Europe Travel have provided me with outstanding service over more than a decade with a number of car hires. Tracey is knowledgeable, she tailors car selection to needs, price is always more than competitive and requests are dealt with swiftly and efficiently. UK and Europe Travel eliminate the stress and fuss of navigating the internet to find the best deal. They are my first and only choice when hiring a car, thank you!

MICHAEL T.

5/5

I have been using UK and Europe Travel since 2010 when Tracey first helped organise the hiring of a campervan for me in Germany over an extended period of time. I followed this up with another extended hiring in 2012 and a third in 2015. Her service was outstanding!
Tracey is currently assisting me with my 4th hiring and is going beyond the call of duty to facilitate my smooth arrival and pick-up of the van in Regensburg, Germany just a month away.
I have yet to be assisted by a travel agent who is as willing, competent and as hard-working as Tracey. I am continuously in awe as to how Tracey goes out of her way at any hour of the day or night, to answer a query I may pose, or to deal with a request I have for the attention of someone overseas.
Tracey has good contacts and I would not hesitate to use her again for any future similar trips. She and I have become good friends, despite our living on opposite sides of the country. I fully recommend her to you!

Suzanne S.

5/5

I have been using UK & Europe Travel for several years now and have always found Tracey to be extremely helpful. They go out of their way to make sure that you have every part of your journey explained in detail , make valid suggestions and always make sure every comfort is laid on , particularly for the elderly.
I will continue to use UK & Europe Travel for all my future holiday bookings and would certainly recommend this travel agency as competent and transparent in their dealings

The G.

5/5

Hi Tracey and team
Right from first contact you made our planning easy! Great responses and great paperwork. Three cars in three countries and all went as per details. Just wanted to say we would highly recommend anyone using your services. Cheers. Michael and Leanne

Michael M.

5/5

We have now hired a camper from uk travel 6 times. We have always picked it up from the depot in Frankfurt ( the depot is in a town called friedburg about 20 min bt train from Frankfurt main station) Its very easy to get there ( but you do need to fo some homework ). We have never had anything but absolutely the best service from uk and mcrent in Germany. Tracey and the girls in Melbourne are the best. Nothing is to big or small for them and i can vouch for this. Our 1st trip i was on the phone and sending emails like you wouldn't believe, even up till last year i would be on the phone. We have had to make claims with our insurance company for damages to the camper and i have had to get paperwork from Frankfurt for this (1 phone call to Tracey had this sorted and paperwork emailed to me the next day. They honestly go above and beyond to help people, they are actually the only travel agent that we use, as i do everything else myself. Unfortunately we won't be able to hire this year but hopefully we will be going in 2018. The campers are brand new and Randolph at the depot as is all the staff is excellent.

ROGER R.

1/5

We organised a motorhome rental from April to July, 2015 and specifically requested a vehicle of of less than 6 metres since tolls in Norway, where we intended to travel a lot, are double for vehicles over 6 metres. We were told by email that there should be no problem with this, unless the vehicle reserved for us had been involved in an accident; but there was a BIG problem - we were given a 6.7metre vehicle on arrival at the Frankfurt depot. The toll difference was $420AUD which we had to pay. Indeed, the fine print of the contract does say the vehicle we book may not be the one provided, but we were told by Fiona that barring accidents we would have a vehicle under 6 metres
We were told, in bold font on our voucher material to ask for gas bottle adaptors but on arrival at the Frankfurt McRent office Wolfgang Phillipi told us that adaptors did not exist legally in German, or any European country.. So we had two German gas bottles to last for for 3 months for heating, cooking and showering in the cold spring of Norway, Sweden and Denmark. To make sure we did not run out of gas for cooking we decided to shower in the facilities of the motorhome parks and not use gas to heat water to shower in the motorhome - cost on average 4 euros a day for three minute showers for 2 people. Cost approx. 132 euros for the trip. Compensation NO.
We were told that a camping guide in English would be provided with the vehicle. No such thing happened and we were told to scrounge amongst the leftovers of previous renters to see if there was anything there of use to us!!
We specifically requested a pick-up from the airport at 9.00am, even thought the flight arrived earlier we want to leave time to clear customs etc. We specifically asked Fiona, in an email to her, a copy of which we have, to send an email to this effect to McRent. From the copies of the emails I have from the company to McRent, all the information about the pick up was the flight number and arrival time. So we had more than some difficulty with the pickup. Just what we didn't need after a long flight.
I went to Fair Trading Qld in exasperation when Tracy told me in an email, copy of which I have, that she was tired of the issue.
The manager, Tracey, has told QLD Fair Trading that the Oresund Bridge toll is the same for vehicles under and over 6 metres which is handling the truth loosely. It is double!! Check their website!!
On the first night we had a serious water leak all over the floor of the vehicle. Next day I had to locate a McRent depot, drive there, wait for a repair - lost 1 day of the holiday. Compensation NO!!
She told Fair Trading Qld that when she asked for information she was not given it, but emails, for example detailing all ferry and bridge crossings were made available to her. Finally after months of email exchanges, and after I had taken the matter to Fair Trading Qld, the company offered $210 "as a gesture of good will."
They obviously do not believe in any duty of care for their clients.