Flight Centre Williamstown - Williamstown, Victoria

Linda M.

Have been quite anxious about booking our Europe cruise with multiple stopovers with our flights so decided to try Flight Centre Williamstown where I met a lovely approachable, friendly, knowledgeable gentleman by the name of Austin. He was incredibly dedicated to finding us the best prices and made me feel so relieved and relaxed about the whole process.
We now have every confidence that our holiday plans are well taken care of and couldn't recommend Austin and Flight Centre highly enough to guide us through our dream cruise and holiday experience, Linda & Gary

Annmaree R.

Austin helped us with all aspects of our travel. Nothing was too much trouble. When we had an issue with a flight he and Chantelle solved the issue promptly. Very reassuring to have them at home to assist throughout trip. Thanks guys 😀

Gina R.

I had a terrible experience at Williamstown Flight Centre, where I was treated with complete disrespect by an agent named Austin. I initially spoke with a female agent about competitive cruise prices, mentioning that I already had a booking on hold and was looking for a better deal. While she was a bit pushy, what shocked me most was how Austin, who had overheard the conversation, suddenly inserted himself and started speaking to me rudely.

Without any reason, he told me not to come back to the store. I remained calm the entire time, never raised my voice, yet I was spoken to in a way that left me feeling shaken and humiliated. No customer should ever be treated like that, especially when simply inquiring about a service.

I would strongly advise others to think twice before dealing with this Flight Centre branch. I hope management takes this seriously because no one deserves to be treated this way.

Dear Owner
I am deeply disappointed by your response, as it misrepresents what actually happened. At no point was I abusive toward your staff. I simply inquired about competitive pricing and, when I politely asked about my personal details being discarded, Austin unnecessarily involved himself in the conversation and spoke to me in a rude and dismissive manner.

I remained calm throughout the interaction, despite being treated poorly and ultimately asked to leave for no valid reason. Your claim that this was done for “staff safety” is both untrue and offensive, as it implies misconduct on my part, which did not occur. I take this accusation very seriously. Austin was very abusive in front of his customers which represents very poor self awareness and terrible customer service.

I also hope you reflect on how this situation was handled, as no customer should be treated the way I was. I will be making a formal complaint to the AFTA.

David J.

Zoya was extremely knowledgeable, friendly and helpful which made my experience booking at Flight Centre Williamstown very pleasant and straightforward. She took the time to explain many options to me with there respective pros and cons leaving me very confident in my booking.

Imman T.

I had an amazing experience booking my trip through Flight Centre Williamstown with Chantelle. She was incredibly helpful, patient, and attentive throughout the entire process. Chantelle took the time to understand my needs, offered excellent recommendations which made everything so stress-free. I couldn’t have asked for better service.

john I.

Austin has done several overseas holiday trips for us including , flights Hotels and car hire he takes great care to ensure we get the best prices and travel times that work best for us .
Great to deal with a professional who makes our holidays worry free
Thanks Austin

Ann B.

I have booked a number of trips via Flight Center Williamstown and most recently Austin arranged my overseas trip to the UK. I had lots of date changes etc. and he was amazing. Always positive and happy to help with a smile. Great customer service Austin this is what we want when booking trips, thank you. I'll be back.

Andrew M.

Chantelle from Flight Centre Williamstown recently helped me with booking flights into South America. She did a fantastic job finding the best flights and the best prices! I got a far better deal with Chantelle than I could with my own on-line enquiries. Chantelle is a fabulous ambassador for the company, such a delight to deal with - thank you.

Andrew