AGC Equipment - Greenacre, New South Wales

Address: 13-15 Hume Hwy, Greenacre NSW 2190, Australia.
Phone: 297425411.
Website: agcequipment.com.au
Specialties: Kitchen supply shop, Equipment supplier.
Other points of interest: Delivery, In-store pick-up, In-store shopping, Same-day delivery, Wheelchair-accessible entrance, Repair services, Wi-Fi, Wi-Fi, Quick visit, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 333 reviews on Google My Business.
Average opinion: 4.2/5.

📌 Location of AGC Equipment

☎️297425411

⏰ Open Hours of AGC Equipment

Monday: 9 am–5 pm
Tuesday: 9 am–5 pm
Wednesday: 9 am–5 pm
Thursday: 9 am–5 pm
Friday: 9 am–5 pm
Saturday: Closed
Sunday: Closed

AGC Equipment, located at 13-15 Hume Hwy, Greenacre NSW 2190, Australia, is a prominent kitchen supply shop and equipment supplier that has been serving customers for many years. The store is easily accessible by phone at 297425411 and through their website agcequipment.com.au.

The store's specialties include a wide range of kitchen supplies and equipment, making it a one-stop-shop for all your cooking and baking needs. In addition to their excellent in-store shopping experience, customers can also take advantage of their same-day delivery and in-store pick-up services. AGC Equipment is wheelchair-accessible and offers repair services, making it a comprehensive solution for all your kitchen needs. The store also provides Wi-Fi, ensuring that customers can stay connected during their visit.

With 333 reviews on Google My Business and an impressive average rating of 4.2/5, AGC Equipment is highly regarded by its customers. The positive feedback and high ratings are a testament to the store's commitment to providing quality products and excellent customer service.

AGC Equipment offers a unique and comprehensive shopping experience, making it an ideal destination for anyone in need of kitchen supplies or equipment. Whether you're a professional chef or a home cook, AGC Equipment has the tools and expertise to help you succeed in the kitchen.

👍 Reviews of AGC Equipment

AGC Equipment - Greenacre, New South Wales

Don C.

2/5

Ordered some items for busy seasons and received a week and half later but one item/melamine sauce dish came wrongly.
I rang up to customer centre but she asked me to contact only by email to online team.
I got answer two weeks later by email from Sarah. But actually she didn't do anything until I reminded a week later.
Unbelievably , I received the exactly same wrong item again
I asked to check why by email
but no reply at all.

Already more than a month and half since claimed. Still not fixed

It looks good with a lot of ranges and good price with quality item Zon web site but follow up customer service need to be faster and improved.

DON

Christian K.

3/5

Got some glasses. Good price and great website. However click and collect service was poor and left waiting for over 20 minutes.
Also received a bit of attitude when entering via their loading dock to collect the click and collect.

Mel S.

5/5

Been ordering from Alex and his team for a few years now. Always reliable and very responsive. Alex has always ensured our queries are answered. Thank you for doing a great job, see you soon.

Taru C.

2/5

Selling a faulty thermometer that never reach 0C° or 100 °C to customer and ignore all the emails. Shame on your business that mainly selling kitchen equipment but unable to sell an accurate food thermometer!

**UPDATE ON 26 MARCH 2024
The supplier admitted that it is not accurate for food safety and I got the refund on it. In term of customer service, please don't assume that they will be good.

**UPDATE ON 4 April 2024
The owner replied my review below and just proofs how bad their customer service are. I have all the emails record seriously I can publish all the emails to shows who is lying. 7 days of waiting but he said reply me within one day. This is a joke. Secondly, I bought a deep fry/candy thermometer which in the photos to do deep frying. Now the owner said I bought a wrong thermometer? If the thermometer is not for deep fryer why do you put "deep fry" on the website? Thirdly, I even offered to return that thermometer but it looks like they ignored it again? Please deeply think about who is writing the unfair feedback. I have been in an e-commerce industry for more than 4 years. Everyday I have seen ppl complaints about something is faulty. The right attitude is - Investigate why is it faulty and communicate with your manufacturer/supplier to see how to improve. Instead of blaming the customer bought the wrong thing.

All the best with your business.

C L.

5/5

It's easy enough to find the time to post negative reviews, but I find when you're a long-time loyal paying customer to a company that offers excellent and professional service it doesn't take too much out of your day to find the time even in a busy day to give a post of appreciation. I've always found the people upstairs from AGC are patient and give me the time of day in answering all my questions about a particular product and go that one step further to recommend other products which are actually better suited to my needs. This takes the pressure off of me and I can feel confident that I'm buying from someone that isn't just focussed on making a sale.

Damien N.

5/5

Ordered on Tuesday night and order was received earlier then expected.
Great products and service was very knowledgeable and helped me choosing the right products.
Would recommend to anyone.

Jenny A.

5/5

The abundance of diverse products made it convenient. It was a very useful space where we could purchase necessary items. Highly recommended.

SY L.

1/5

I ordered a few products here about a month ago, but they haven't sent all of them yet. Even I've emailed them a few times, there's no response and they're not doing anything about it. Disappointed